QA
QAS
QUALITY ASSURANCE SYSTEM
QBS
QUALIFICATIONS-BASED SELECTION
QC
QUALITY CONTROL
QFD
QUALITY FUNCTION DEPLOYMENT
QI
Quality Improvement is a support structure that provides a standard
means to communicate and take improvement steps through the use
of fact-based problem solving techniques. It is part of a growing
awareness
and development of statistical thinking that helps make improvements
and business decisions more effective.
QUALITY ASSURANCE
A phase in the evolution of the quality discipline, QA differed from
STATISICAL
QUALITY CONTROL ( SQC ), its predecessor, in that all
functional groups, not
just engineers and workers on the shop floor, were involved in the
quality effort.
However, QA is more narrowly focused than its successor, TOTAL QUALITY
MANAGEMENT ( TQM ), which emphasizes senior-executive involvement,
the management of quality for competitive advantage, and
strong customer orientation.
QUALITY CONTROL
The system of activities whose purpose is to provide a product or service that meets the
needs of the customer and
eliminates the causes of unsatisfactory performance by measuring process conformance,
comparing it against a standard
and acting on the differences.
QUALITY MANAGEMENT
The system of activities which includes strategic planning, quality planning, operations
evaluation, allocation of resources
and other systematic activities necessary to attain the desired goals for which top
management is responsible.
QUALITY POLICY
Overall intentions and direction of an organization as regards quality, formally expressed
by top management.
QUALITY SYSTEM
The organizational structure, responsibilities, procedures and resources for implementing
quality management.