QUALITY ASSURANCE SYSTEM
QUALITY FUNCTION DEPLOYMENT
Quality Improvement is a support structure that provides a standard
means to communicate and take improvement steps through the use
of fact-based problem solving techniques. It is part of a growing awareness
and development of statistical thinking that helps make improvements
and business decisions more effective.
A phase in the evolution of the quality discipline, QA differed from STATISICAL
QUALITY CONTROL ( SQC ), its predecessor, in that all functional groups, not
just engineers and workers on the shop floor, were involved in the quality effort.
However, QA is more narrowly focused than its successor, TOTAL QUALITY
MANAGEMENT ( TQM ), which emphasizes senior-executive involvement,
the management of quality for competitive advantage, and strong customer orientation.
The system of activities whose purpose is to provide a product or service that meets the needs of the customer and
eliminates the causes of unsatisfactory performance by measuring process conformance, comparing it against a standard
and acting on the differences.
The system of activities which includes strategic planning, quality planning, operations evaluation, allocation of resources
and other systematic activities necessary to attain the desired goals for which top management is responsible.
Overall intentions and direction of an organization as regards quality, formally expressed by top management.
The organizational structure, responsibilities, procedures and resources for implementing quality management.